Shipping & Delivery

We ship items out as soon as possible, but this will not always be the same day as your order. In general, please add 2-3 business days to allow for processing time. Please contact us at [email protected] with your questions.

You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.

If you are offered insurance, but do not accept it, we cannot be held responsible for damaged, lost, or stolen packages.

Signature Requirement

We will be happy to have the signature requirement on request; please contact us as soon as possible at [email protected] and be sure to ask for this. Please note that, in the event you do not request a signature for delivery, you will be accepting responsibility if anything happens to the package after it leaves our facility.

No Shipping Days

Ionique will be closed the following days in 2017. No orders will ship these days because the postal services doesn’t show up at our doorstep, but you can still order through the website as usual.

• New Years
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• The day after Thanksgiving Day
• Christmas Day

Privacy & Security

Ionique will not sell, rent or lease your personally identifiable information to others unless we have your permission or are required by law. We will only share the personal data you provide online with other Ionique entities and/or business partners who are acting on our behalf for the uses described above. Such Ionique entities and/or business partners, including those in the United States and/or any other countries, are governed by our privacy policies with respect to the use of this data and are bound by the appropriate confidentiality agreements.

Security

Ionique is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use the latest in encryption technology when collecting or transferring sensitive data, such as credit card and bank account information.